Refund policy
Last updated: July 27, 2026
Thank you for shopping with ToothPop. This Return and Refund Policy explains how we handle returns, replacements, refunds, and order cancellations. Nothing in this policy limits any mandatory right or remedy available to consumers under Philippine law.
Eligibility for a return, replacement, or refund
Please contact us within 7 calendar days from delivery if your order arrives damaged, defective, incomplete, or different from what you ordered. Include your order number, a clear description of the issue, and clear photos or an unboxing video showing the parcel, shipping label, and product condition.
Because ToothPop is a personal oral-care product, opened, used, tampered, or unsealed items cannot be returned for a change of mind for hygiene and safety reasons. This restriction does not apply when the item is defective, damaged, incorrectly supplied, or when Philippine law otherwise gives you a remedy.
Change-of-mind returns
We may approve a change-of-mind return only when the product is unopened, unused, in its original sealed packaging, and in resalable condition. Contact us first before sending anything back. Approval is not guaranteed.
How to request help
- Email toothpop2026@gmail.com or call/text 09953821398.
- Provide your name, order number, concern, and supporting photos or video.
- Wait for our return or replacement instructions. Items sent without prior authorization may be refused.
Return address
ToothPop
Unit 8B, 11th Avenue
Bonifacio Global City (BGC), Taguig
Metro Manila, Philippines
Return shipping costs
For a verified damaged, defective, incomplete, or incorrect order, ToothPop will arrange or reimburse reasonable return shipping as applicable. For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge, if any, is not refundable unless required by law.
Inspection, replacements, and refunds
After we receive and inspect an approved return, we will notify you of the result. If approved, we may provide a replacement, repair where appropriate, price reduction, or refund consistent with the nature of the issue and applicable law. Refunds are normally processed within 10 business days after approval. Bank, card, e-wallet, or payment-provider processing times may vary. For Cash on Delivery orders, an approved refund will be sent through a mutually agreed bank or e-wallet channel.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We can usually cancel an order only before it has been packed or handed to the courier. If it has already shipped, cancellation cannot be guaranteed and the applicable return process will apply.
Contact us
Email: toothpop2026@gmail.com
Phone: 09953821398
Address: Unit 8B, 11th Avenue, Bonifacio Global City (BGC), Taguig, Metro Manila, Philippines