Shipping policy

Last updated: July 27, 2026

ToothPop ships to supported addresses in the Philippines. This policy explains order processing, delivery estimates, tracking, and what to do when a parcel is delayed or damaged.

Order processing

Orders are normally verified and prepared within 1–2 business days, excluding Sundays and Philippine public holidays. High order volume, incomplete details, stock verification, severe weather, or other operational events may extend processing time. We will contact you if a material delay affects your order.

Estimated delivery after dispatch

  • Metro Manila / NCR: 2–3 business days
  • Luzon: 2–5 business days
  • Visayas: 4–7 business days
  • Mindanao: 5–9 business days
  • Remote or island provinces: 7–12 business days

These are good-faith estimates, not guaranteed delivery dates. Weekends, holidays, courier capacity, weather, natural disasters, local restrictions, and inaccessible locations may cause delays.

Shipping fees and Cash on Delivery

We currently offer free standard shipping within supported Philippine service areas unless a different charge is clearly shown at checkout. Cash on Delivery is available only where the checkout and courier support it. Some locations or orders may require another available payment method.

Tracking

When a tracking number is available, we will provide it through the contact details supplied with the order. SPX parcels can be checked through our SPX Tracker page or the official SPX website. Tracking updates may take time to appear after dispatch.

Address and contact accuracy

Please provide a complete recipient name, mobile number, house or unit number, street, barangay, city or municipality, province, postal code, and helpful landmark. Contact us immediately if something is incorrect. Changes cannot be guaranteed after the parcel has been handed to the courier.

Delivery attempts and returned parcels

Please keep your phone available and ensure someone can receive and, for Cash on Delivery, pay for the parcel. Courier procedures determine the number of delivery attempts. If a parcel is returned because the address or contact details were incorrect, the recipient was repeatedly unavailable, or delivery was refused without a valid product issue, we may require confirmation of new shipping costs before reshipment.

Missing, damaged, or incorrect parcels

If tracking shows delivered but you did not receive the parcel, or if it arrives damaged, incomplete, or incorrect, contact us promptly with your order number and supporting photos or an unboxing video. Claims involving product condition should be made within the timeframe in our Return and Refund Policy. We will coordinate with the courier and provide the remedy required by our policy and applicable law.

Contact

Email: toothpop2026@gmail.com
Phone: 09953821398
Address: Unit 8B, 11th Avenue, Bonifacio Global City (BGC), Taguig, Metro Manila, Philippines